Pre sales
Our company will establish a special technical service department for the project to fully cooperate with the technical requirements in the early stage of the project. We will provide product introductions and technical solutions to assist in coordinating and communicating technical issues with the project.
In sales
The project technical service department will cooperate with the project front to develop technical solutions, draw drawings, review orders, and provide business consulting services;
At the same time, we will also be responsible for organizing the review of drawings for new products (including doors and windows, curtain walls, and industrial profiles), in order to timely develop technical services and support plans for technical and quality issues encountered in the project, and coordinate with the project technical service department to provide specific technical services.
Deepen Design Solution Services
Review and convert project drawings and samples into our company's door and window formatting drawings and patterns, assist the project department in ensuring product compatibility, and promptly provide reasonable suggestions; Timely coordinate and approve new product drawings and produced mold drawings with the project department.
Optimization Design
Based on the actual situation of the project, provide a reasonable optimization design plan to reduce costs and improve production efficiency.
After sales follow-up
Actively coordinate with the technical service department of the project party, and carry out after-sales technical follow-up and communication work.
Installation technical support
Our installation technical team provides online installation technical guidance. During the production period, customers can send technical personnel to the site for on-site installation training and demonstration, providing remote problem diagnosis and timely proposing solutions.
After sales
Before installing the product, our company will provide corresponding installation drawings, user manuals, and guide personnel to install it correctly.
If there is an installation problem in the project, our company will provide feedback within 24 hours upon receiving the problem feedback and provide a solution to ensure the smooth installation process.
Our company's products arrive at the project site for installation, and if there are any quality issues that arise after being correctly installed during the warranty period, we are responsible for replacing them.
Our company can arrange emergency air transportation to ensure timely completion and acceptance of the project in case of emergency replenishment and replacement of accessories at the project site.